Our Team Members
At SMO, we consider ourselves a customer service company first and foremost, which means our customers are very important to us. However, we consider our valuable team members to be our internal customers and we strive to satisfy them and exceed their expectations as well. We understand that a well-trained team member who feels valued will better serve our customer’s needs. We take great care to recruit, assess, screen and hire the best team members available and provide them with the training and resources necessary to be successful both personally and professionally.
SMO’s team member selection process, the SMO University Training Program, and our Benefits and Incentives Program gives you confidence in knowing your cleaning staff is carefully selected, well trained and a valued team member.
Every SMO applicant is assessed and thoroughly screened by our Human Resource Manager and must meet the following criteria in order to be considered for hire:
- Perform well on our customized behavior assessment
- Display a customer care pattern of behavior
- Be authorized to work in the USA
- Undergo criminal history investigation
- Present acceptable work history
- Pass a pre-employment drug screen
All new team members attend:
- New Employee Orientation
- Classroom Training
- Job Site Orientation
Benefits & Incentives
SMO is committed to a philosophy of improving working conditions while offering competitive benefits and incentive programs to our valued team members. All SMO cleaning staff members receive the following benefits and incentives:
- 401(k) Savings Plan Options
- Health Care Benefits Options
- Employee Assistance Program
- Referral Bonuses
- Company Uniforms
- Paid Vacation for All Team Members
- Opportunities for Advancement
- Free Personal Development Program through SMO University
- SMO Bucks Incentive Program
- Team Member of the Month & Team Member of the Year program